An AI chatbot that answers your customers 24/7, from your company's documents.
We build AI chatbots for your website, WhatsApp and internal team: they answer the questions that repeat, qualify leads, book appointments and hand the conversation to a human when needed. Live in 3-5 weeks, transparent monthly subscription, no multi-year contract.
Why an AI chatbot, not another contact form
A customer who gets no answer within minutes moves to the next supplier. Most questions are the same 20-30, asked at hours when your team is off.
The same questions, every day
Opening hours, prices, delivery time, stock, how the service works. The team answers the same thing dozens of times a week, and answers differ from person to person.
Customers write in the evening and on weekends
Messages from the website, WhatsApp and Messenger arrive after hours. By Monday, some of them already have a quote from someone else.
Leads lost at "we'll get back to you"
A contact form is a box where people wait. Without on-the-spot qualification (what, budget, when), sales calls late and calls everyone.
Support stuck on level 1
Your best support people handle password resets and "where is my order" instead of the cases that actually need them.
What we build
Three kinds of chatbot, one principle: it answers only from your company's information and says honestly when it doesn't know.
Website chatbot trained on your documents
Answers from pages, PDFs, quotes, policies and FAQs (RAG). It doesn't make things up: when the information is missing, it asks for contact details and hands off to a human.
Chatbot with integrations: leads, bookings, orders
Checks order status, proposes appointment slots, saves the qualified lead in your CRM. On the website, WhatsApp Business, Messenger or Instagram.
Internal assistant for your team
HR, IT helpdesk, procedures: answers from internal documentation in Slack, Teams or the intranet. Fewer repetitive questions to the colleagues who "know".
Human handoff and reporting
Escalates with the full conversation history by email, WhatsApp or into the CRM. Monthly report: what customers ask, what it couldn't answer, what to add.
How the implementation works
Four steps, 3-5 weeks to launch. Each step has a deliverable and a checkpoint with you.
- 1
1. Inventory (1 week)
A 30-minute call, then we collect the real questions from the last months: emails, WhatsApp, phone calls. Deliverable: the list of 30-50 intents the chatbot must cover, with the answer sources.
- 2
2. Build (1-2 weeks)
We connect the documents, write the rules (tone, what it may not promise, when it hands off), integrate the CRM or calendar where needed. Deliverable: working chatbot in a test environment.
- 3
3. Team test (1 week)
Your team tries it on real questions, including edge cases. We tune the answers and the escalation thresholds. Deliverable: test report and launch on the website.
- 4
4. Subscription: operate and improve
We monitor conversations, refresh the documents every 30 days, add the new intents from the report. Every month you get what was asked and what was solved automatically.
Three roads. We'll tell you honestly which one is yours.
Not every company needs a custom-built chatbot. Before quoting, we check together whether an off-the-shelf tool is enough.
Off-the-shelf SaaS chatbot
€25-100 / month
Simple brochure website, few standard questions, no integrations.
- •Tidio, Crisp, Chatbase: set up in a few hours
- •Answers from a few pages, no business logic
- •Limit: it doesn't know your stock, orders or calendar
- •Verdict: if this is enough, we say so and don't sell you more
Chatbot built by NeuroAI
from €2,400 + €290 / month
SMBs with specific questions, many documents or systems to connect (CRM, bookings, orders).
- •Answers from your documents, with your rules
- •Integrations with CRM, calendar, WhatsApp Business
- •Human handoff with full history
- •Monthly subscription, cancel with 30 days' notice
Enterprise contact-center platform
€300+ / month for the bot alone
Dozens of agents, telephony, email and chat in one system, thousands of conversations a month.
- •Daktela, Zendesk, Genesys: per-agent licences plus bot
- •Excellent at volume, expensive under 20 agents
- •Months to implement, not weeks
- •Verdict: we recommend them when you already run a call center
What an AI chatbot costs
Two components: a one-time implementation and a monthly subscription that covers hosting, the AI model cost, monitoring and updates. Indicative ranges for Romanian SMBs. Prices are final: NeuroAI Advance SRL is not VAT-registered (art. 310 Romanian Fiscal Code).
Start: website chatbot
- Implementation
- €2,400 - €3,700
- Subscription
- €290 - €430 / month
up to 500 conversations / month
Companies that want to answer frequent questions automatically and capture leads, without integrations.
Includes
- Trained on your website and up to 50 documents
- Website widget, Romanian and English
- Human handoff by email or WhatsApp
- Monthly conversation report
Business: chatbot with integrations
- Implementation
- €5,900 - €8,900
- Subscription
- €720 - €1,090 / month
up to 1,500 conversations / month
Companies with orders, bookings or leads that must land directly in existing systems.
Includes
- Everything in Start
- 1-3 integrations: CRM, calendar, ERP or order status
- Extra channels: WhatsApp Business, Messenger, Instagram
- Real-time human handoff with history
- Document refresh every 30 days
Internal: team assistant
- Implementation
- €3,800 - €5,800
- Subscription
- €490 - €730 / month
up to 1,000 conversations / month
Companies with 30+ employees losing time on repetitive questions about procedures, HR and IT.
Includes
- Trained on internal documentation: procedures, policies, guides
- Access via Slack, Teams or intranet, with authentication
- Per-department permissions
- Monthly report: what the team asks, what's missing from the docs
What the monthly subscription covers
- Hosting, security and backups
- AI model cost (Claude or GPT) up to the conversation cap
- Daily monitoring of failed conversations
- Document and answer updates
- Technical support by email, reply within 1 business day
- Monthly report: questions, automatic resolution, what's missing
Above the cap: €0.25 per extra conversation, no other hidden costs. No multi-year contract: the subscription is monthly, with 30 days' notice. Total first-year cost: €5,900 - €8,800 for Start, €14,600 - €21,900 for Business, €9,700 - €14,600 for Internal.
Data, GDPR and the AI Act
A chatbot talks to your customers on behalf of your company. The rules are few, but non-negotiable.
Users know they're talking to an AI
The chatbot introduces itself as an AI assistant from the first interaction, as required by art. 50 of the EU AI Act, applicable since 2 August 2026.
Data stays in the EU
On request, the model runs in an EU region: Claude via Amazon Bedrock (Frankfurt), OpenAI with EU residency or Mistral (Paris). Conversations are not used to train models. We sign a DPA on request.
It doesn't promise what it may not
Explicit rules: no medical or legal advice, no confirming prices that aren't in the documents, no invented deadlines. When it doesn't know, it says so and hands off.
Privacy policy, updated
At launch we deliver the text for the chatbot section of your privacy policy and terms, so there is no legal gap.
Frequently asked questions
How long until it's live?+
3-5 weeks for Start, 5-8 for Business and Internal, depending on integrations. The longest step is collecting documents from you, not the build.
Which AI model does it run on?+
Usually Claude (Anthropic) or GPT (OpenAI), with EU processing. The model is interchangeable: if a better or cheaper one appears, we switch without rebuilding the chatbot. For sensitive data we can run open-source models on your own servers.
What happens when the chatbot doesn't know the answer?+
It says it doesn't have the information, asks for contact details and sends the conversation to a human with the full history. It doesn't guess. Unanswered questions show up in the monthly report so we can fill the gaps.
Can it speak English or other languages?+
Yes. It replies in the language the customer writes in, from the same documents. Romanian and English are included; other languages are tested separately before launch.
What does the subscription include and why is it monthly?+
Hosting, AI model cost up to the conversation cap, monitoring, document updates, technical support and the monthly report. It's monthly because an unattended chatbot degrades: prices change, products disappear, new questions appear.
Can we start without integrations and add them later?+
Yes, that's the recommended path. Start on the website, and after 2-3 months of real conversations we see which integrations are worth it: bookings, CRM, order status.
Do we need to change our website?+
No. The widget is added with one line of code on any platform (WordPress, Shopify, custom site). WhatsApp Business needs a verified Meta Business account, which we help you set up.
How do I know if it's worth it?+
Count one week's messages and calls with repetitive questions and multiply by the response time. If the team loses over 5 hours a week or you lose leads after hours, the 30-minute call is worth it. If not, we'll tell you.
Related resources
The services the chatbot belongs to, plus material your team can use right away.
Start with a 30-minute call
Tell us what your customers ask most often. We'll tell you on the spot whether an AI chatbot makes sense, which option and what it would cost.
Book the call