Terms and Conditions

5.1. The products offered

NeuroAI Advance S.R.L. sells on the website practical PDF guides in the field of applied artificial intelligence, as well as other downloadable digital products intended for professional or personal use.

Each product has a dedicated page including: the full description, the delivery format, the price expressed in Romanian lei (RON) and any additional specifications.

The prices displayed on the website may change at any time. The price applicable to an order is the one displayed at the moment the order is completed on the checkout page.

5.2. The technical steps of the order (Law 365/2002, art. 8)

The contract with the Consumer is concluded at a distance, by electronic means, through the following technical steps, which the website displays clearly and the User completes in a set order:

• Selecting the desired product from the /manuale list
• Opening the product detail page and reviewing the information
• Pressing the "Buy" button and being redirected to checkout
• Filling in the billing details (name, email, full address)
• Reviewing the order summary (product, total price, VAT if applicable)
• Ticking the box accepting these Terms and the Privacy Policy
• Ticking the express consent box for immediate delivery of the Digital Content and the loss of the statutory right of withdrawal (a box that is not pre-ticked — details at point 5.7)
• Pressing the "Place order" button and being redirected to the secure Stripe payment page (Stripe Checkout or embedded Stripe Elements)
• Entering the card details directly on the Stripe form (NeuroAI Advance S.R.L. neither receives nor stores card details)
• Payment confirmation through Stripe, automatic issuing of the tax invoice through Oblio and email delivery of the confirmation + invoice + download link

Once payment is completed and Stripe's confirmation is received, the contract is deemed concluded. You receive at the email address given in the order: the order confirmation, the electronic tax invoice issued through Oblio and the guide's download link (or the file as a direct attachment, as the case may be).

5.3. Storage of the contract and later access

The contract concluded by electronic means (the order confirmation, the tax invoice and these Terms in the version applicable at the time of the order) is sent to you in full by email once payment is completed.

NeuroAI Advance S.R.L. archives the invoice and the order confirmation for the period required by tax and accounting legislation. You can request a copy of the contract at any time at [email protected].

5.4. Identifying and correcting errors

Before you press the "Place order" button, the review page displays all the order details: the selected product, the total price, the billing address, the delivery email. You can return to the previous steps using the links on the page or your browser's navigation buttons to correct any error before placing the order.

After the order has been submitted, any change (e.g. correcting a typo in the billing address) can be requested by email at [email protected] and is handled in good faith.

5.5. Prices, VAT, invoicing

The prices displayed on the website are expressed in Romanian lei (RON). Depending on the operator's tax status at the time of purchase, the price does or does not include VAT — this is shown on the product page and on the invoice.

NeuroAI Advance S.R.L. issues an electronic tax invoice for every order, sent automatically to the email address given at checkout. B2B customers who want an invoice with their company details can use the dedicated fields in the checkout form.

The payment currency is RON. If you use a card issued in another currency, the conversion is performed automatically by the card's issuing bank at its own exchange rate — exchange rate differences are not attributable to NeuroAI Advance S.R.L..

5.6. Payment

Online payments are processed by Stripe Payments Europe Limited (Dublin, Ireland — the entity processing payments for European Union customers), certified PCI-DSS Level 1. Accepted methods are Visa, MasterCard and American Express bank cards, as well as the local payment methods progressively enabled through Stripe (Apple Pay, Google Pay, Link). Secondary anti-fraud processing may involve Stripe, Inc. (USA), certified under the EU-U.S. Data Privacy Framework.

NeuroAI Advance S.R.L. does not receive, store or have access to your card details. They are entered directly on Stripe's secure forms (Stripe Checkout or Stripe Elements), and Stripe sends NeuroAI Advance S.R.L. only the transaction confirmation (success/failure status, payment identifier, amount, date, card type — without the card number).

The electronic tax invoice is issued and transmitted to SPV/ANAF (the Romanian tax authority's system) automatically through Oblio Software S.R.L., a Romanian invoicing SaaS provider natively integrated with Stripe on the payment flow. B2C invoices are issued on the basis of the first name, last name and billing address, in line with the ANAF rules applicable to persons not registered for business purposes.

5.7. The right of withdrawal and the Digital Content exception

Under art. 9 of Emergency Ordinance (OUG) 34/2014 on consumer rights, the Consumer has the right to withdraw from a distance contract within 14 calendar days, without giving reasons and without incurring costs other than those provided by law.

However, under art. 16 letter m) of OUG 34/2014, contracts for the supply of Digital Content not delivered on a tangible medium are EXEMPT from the right of withdrawal if TWO strict conditions are met cumulatively:

• Performance began with the Consumer's prior express consent
• The Consumer acknowledged that they will lose the right of withdrawal once performance of the contract begins

5.8. Conformity of the Digital Content (OUG 141/2021)

Under Emergency Ordinance (OUG) 141/2021 on contracts for the supply of digital content and digital services, NeuroAI Advance S.R.L. ensures that the PDF guides delivered meet both the subjective requirements (matching the description, quantity, quality and functionality stated on the product page) and the objective requirements (fitness for the purposes for which a similar guide would normally be used, to the standards a reasonable Consumer would expect).

The guides are supplied in the most recent version available at the moment the contract is concluded. Subsequent updates of the content are not a contractual obligation for NeuroAI Advance S.R.L. unless expressly stated on the product page.

The minimum hardware and software requirements for viewing the guides are: a device with email access, a compatible PDF reader (Adobe Reader, Apple Preview, a modern browser or equivalent) and an Internet connection for downloading. NeuroAI Advance S.R.L. is not liable where viewing is impossible because the Consumer's computing environment does not meet these minimum requirements.

5.9. Remedies for lack of conformity

If the Digital Content is non-conforming (for example: a corrupted file, a file that cannot be opened, missing announced sections, illegible formatting, a download error attributable to NeuroAI Advance S.R.L.), the Consumer benefits from the remedies provided by OUG 141/2021, applied in sequence:

• Bringing into conformity — NeuroAI Advance S.R.L. remedies the issue free of charge and within a reasonable time (a maximum of 14 calendar days from the report) by resending the file, correcting the errors or supplying an updated version
• Proportionate price reduction — where the remedy is impossible for insurmountable technical reasons or would impose disproportionate costs on NeuroAI Advance S.R.L.
• Termination of the contract with a full refund of the amounts paid — within a maximum of 14 calendar days from the date NeuroAI Advance S.R.L. is informed of the Consumer's decision, using the same payment method as the purchase

Complaints about lack of conformity are sent to [email protected] with a clear description of the problem and, where possible, a screenshot or the error message received. We respond within a maximum of 15 calendar days.

The full refund procedure — the situations in which we return the money, what information to include in the request, the response and payment deadlines — is detailed in the Refund Policy, published at https://neuroai.ro/politica-rambursare.

5.10. The legal guarantee of conformity

The period for discovering a lack of conformity of the Digital Content varies with the mode of supply:

• Supply through a single act (e.g. a PDF guide downloaded once) — a minimum of 2 years from the date of delivery
• Continuous supply (e.g. a monthly subscription to a digital service) — throughout the contractual supply period

These periods are the minimums imposed by law and apply without prejudice to the Consumer's other statutory rights.

Our AI transparency commitments

• We inform users when they interact with an AI system, including in the context of any chatbot or conversational assistant we may introduce in the future
• We label synthetically generated content where technically possible and direct readers towards independent validation of critical information
• We ensure human oversight mechanisms for any process that could be reclassified as "high-risk" under the EU AI Act
• We do NOT use personal data collected through the website, forms, the AI Readiness Calculator or email correspondence as training data for our own or third-party AI models
• We do NOT send personal data to external language models (ChatGPT, Claude, Gemini, Copilot, etc.) without a separate written agreement with the User or the B2B Customer
• We update these Terms and the Privacy Policy as new applicable obligations emerge

Limitation of liability for AI-generated content

AI technology is prone to "hallucination" errors (plausible but incorrect information). NeuroAI Advance S.R.L. does not guarantee 100% accuracy of content generated with AI assistance, even after human validation. We recommend independent verification of critical information (legal, tax, accounting, financial, medical, safety-related technical information) by specialised professionals before taking any decision that could have significant consequences.

11.1. Amicable resolution

For any dispute concerning the use of the website or of NeuroAI Advance S.R.L. services, please contact us FIRST directly at [email protected]. We make reasonable efforts to resolve disputes amicably, responding within a maximum of 15 calendar days of receiving the written complaint.

11.2. Alternative Dispute Resolution (SAL) — applicable to Consumers

Consumers (natural persons) have the right to use Alternative Dispute Resolution procedures (in Romanian: Soluționarea Alternativă a Litigiilor, SAL), managed at national level by:

• The National Authority for Consumer Protection (ANPC), Alternative Dispute Resolution Directorate — forms and complaint submission at https://reclamatiisal.anpc.ro/
• The Regional Consumer Protection Commissariats — general complaints at https://anpc.ro

SAL procedures are free of charge for the Consumer and are designed to provide an amicable solution without going directly to court. The SAL decision is not binding unless the parties agree otherwise.

11.3. Note on the European SOL / ODR platform

The European Online Dispute Resolution (ODR) platform, operated by the European Commission under Regulation (EU) 524/2013, WAS PERMANENTLY CLOSED on 20 July 2025, as a result of Regulation (EU) 2024/3228, which repealed Regulation (EU) 524/2013. The platform no longer accepts new complaints, and the procedures in progress were completed by that date.

Consequently, ANPC Order (Ordinul) No. 449/2022 was amended by ANPC Order No. 270/2026 (published in the Official Gazette of Romania (Monitorul Oficial) No. 420 of 19 May 2026): the obligation to display the SOL pictogram was removed, and online traders display a single SAL pictogram, sized 250x50 pixels, linking to the electronic SAL platform available at https://reclamatiisal.anpc.ro/. NeuroAI Advance S.R.L. complies with this obligation through the SAL pictogram displayed in the website footer, on every page.

11.4. Competent courts

Where the dispute cannot be resolved through the amicable methods or through SAL, jurisdiction lies with the courts of Romania, as follows:

• For Consumers (natural persons): jurisdiction lies with the court of the Consumer's domicile, under art. 113 para. (1) point 8 of the Romanian Code of Civil Procedure
• For B2B Customers (legal persons): jurisdiction lies with the court of NeuroAI Advance S.R.L.'s registered office, on the basis of contractual freedom and of this forum selection clause

13.1. Severability

If any clause of these Terms is declared null, unlawful or unenforceable by a competent authority or by a court, the remaining clauses remain valid and fully applicable. The parties undertake to replace any annulled clause with a valid clause reflecting as closely as possible the original intention and the economic purpose of the parties.

13.2. Assignment

The User (Consumer or B2B Customer) may not assign the rights and obligations arising from these Terms to third parties without the prior written consent of NeuroAI Advance S.R.L.. NeuroAI Advance S.R.L. may assign its rights and obligations (for example, in the event of a corporate reorganisation, a sale of assets or a merger) with prior notification of active Users by email, at least 30 days before the assignment takes effect.

13.3. Communication between the parties

Official communications between the parties are made by:

• Email — to [email protected] (from the User to NeuroAI Advance S.R.L.) and to the address provided by the User in the form (from NeuroAI Advance S.R.L. to the User)
• Post — to the registered office of NeuroAI Advance S.R.L., and to the address indicated by the User, respectively

Email communications are deemed received on the day they are sent, except for emails that bounce or are marked as spam by the recipient's server. For communications of a legal nature (e.g. withdrawal notices, formal complaints, termination notices), we recommend sending them by post with acknowledgement of receipt or by email with a read receipt request.

13.4. Entire agreement

These Terms, together with the Privacy Policy (including the Cookie section within it), the Data Processing Agreement (DPA, for B2B Customers) and any specific contracts signed bilaterally between the parties, constitute the entire agreement between NeuroAI Advance S.R.L. and the User regarding the subject matter of these documents, superseding any previous oral or written agreements on the same subject.

In the event of a conflict between the provisions of these Terms and those of a specific bilaterally signed contract, the provisions of the specific contract prevail, except for clauses that contravene the mandatory legislation applicable to Consumers.